10+1 Things to Prepare Before Calling Vehicle Recovery

• 1 Exact location or GPS coordinates
• 2 On a motorway: direction of travel, kilometre marker, nearest exit
• 3 The vehicle's make and model
• 4 What happened: the nature of the fault or damage
• 5 Whether the vehicle can still roll and be steered
• 6 Whether it's automatic, all-wheel drive, electric or hybrid
• 7 How many passengers are in the vehicle
• 8 Where the vehicle needs to be taken (destination)
• 9 Whether there's any special assistance need (e.g. reduced mobility, a child)
• 10 An exact location share can be sent after the call
• 11 A photo of the vehicle or the situation can be sent after the call

Why does this help? The more accurate a picture we get of the situation over the phone, the faster we can choose the right equipment and arrange our route to you.